What Information We Hold and Why
When you create an account, we collect your name, email address, mobile number and the payment method you register — whether that is bKash, Nagad or Rocket. We need this to verify your identity, process deposits and withdrawals, and keep your account secure. When you use
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the platform on a mobile browser, we also record your device type, IP address and session timestamps. This helps us detect unusual login attempts and protect your account wallet from unauthorised access. We do not sell your personal data to third parties. Payment transaction records tied
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to bKash, Nagad or Rocket transfers are stored only as long as required for account reconciliation and any applicable legal retention period in your jurisdiction. If you contact our support team, the conversation log is retained to help resolve follow-up queries. Data collection and retention practices
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are subject to the laws of your local region, and your rights under those laws apply. We may update this policy when our practices change, and we will notify you through your registered contact detail.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.